Support

When you run into account questions, transaction glitches, or gameplay puzzles, Roxy Palace Casino puts help within reach. Our team is available around the clock via live chat, email, and phone so you can get a clear answer without a long wait. For the quickest route to a resolution, try live chat first; for detailed inquiries that need documentation, email is a reliable option; and for direct, real-time assistance, pick up the phone and speak with a specialist.

How quickly you’ll get an answer — realistic timelines

Live chat: our agents typically respond within 1–2 minutes, so you’ll be speaking to someone almost immediately. Phone support: call International: 1-770-261-0098 to reach a representative; wait times are generally short and urgent issues are handled right away. Email: send messages to support@roxypalace.com and expect a reply within 12–24 hours — often sooner. During exceptionally busy periods replies may take a bit longer, which is why we encourage live chat for time-sensitive matters.

Self-service that doesn’t waste your time

Prefer to find answers yourself? Our Help Center and FAQs cover the most common topics like deposits, withdrawals (including reverse withdrawal requests and bank wire transfer procedures), bonus terms, account verification, and payment methods such as Visa, MasterCard, PayPal, and more. The guides are written to be practical and are searchable so you can resolve routine issues without waiting for a response.

Real people, practical solutions

Our support agents are trained on account security, transaction flows, and game rules — they don’t rely on scripts. That means clear explanations, step-by-step troubleshooting, and follow-through until the issue is resolved. If a problem requires escalation, you’ll be told the expected timeline and kept updated until it’s closed.

When you need help with deposits or withdrawals

Transaction questions are a common priority: if a deposit hasn’t posted, a withdrawal is delayed, or you need to submit documentation for verification, we’ll walk you through the exact next steps. We can address payment methods such as PayPal, Visa Debit, bank wire transfers, and regional options, and we’ll explain any fees, processing windows, or requirements tied to your chosen currency (USD, EUR, GBP).

Reach out with confidence — and a quick tip

Contact us any time you’re uncertain; our approach is friendly and straightforward, not confusing. If your issue is urgent, use live chat for the fastest response. Curious about our full support resources or want to send a message right away? Visit our support hub to get started and see all the ways we can help

We want every interaction to leave you more confident — whether you’re checking a bonus condition, chasing a pending payout, or just confirming account details, help is only a message or call away.