About Us

Roxy Palace Casino opened its virtual doors in 2002, born from a simple idea: create an online gaming destination where superb software, straightforward service, and player protection come first. The founders combined decades of casino experience with a tech-forward mindset to build a platform that feels familiar to seasoned players and accessible to newcomers. Over the years we’ve refined our product based on real player feedback, keeping what works and fixing what doesn’t.

What Drives Us: Fair Play, Clear Rules, Great Service

We measure success by two things: how fairly our games pay out and how quickly we help customers resolve issues. Fair play is nonnegotiable — our RNG systems are subject to regular checks and our terms are transparent so players understand wagering requirements, bonus rules, and withdrawal processes. Our customer support team is trained to solve problems fast and clearly; you can reach them by email at support@roxypalace.com or by phone at International: 1-770-261-0098.

Game Variety That Keeps Gameplay Fresh

Roxy Palace offers a wide selection of games to match different moods and strategies: modern video slots, classic reel machines, table games like blackjack and roulette, and select live-dealer tables for when you want an authentic dealer experience. Our games are powered by Microgaming (Apricot), a provider known for polished mechanics and dependable payouts, so you get high-quality audio/visual experiences and stable gameplay every session.

Payments & Currencies Designed for Convenience

We support multiple currencies (USD, EUR, GBP) and a broad mix of deposit and withdrawal methods to make banking smooth: Visa, MasterCard, Maestro, PayPal, Neteller (Moneybookers), PaySafeCard, Bank Wire Transfer, UseMyBank, POLi, and several others, including options for cardless withdrawals like Reverse Withdrawal Request. Our checkout flow minimizes friction so you spend less time waiting and more time playing.

Security Measures and Independent Oversight

Player safety is a top priority. We protect account data with industry-standard SSL/TLS encryption, deploy strong authentication practices, and require KYC checks to prevent fraud and money laundering. Payments are processed through reputable providers with secure handling; sensitive transactions are routed through systems that adhere to recognized security standards. We also submit systems and processes to independent audits to verify fairness and integrity.

Responsible Play: Practical Tools and Compassionate Support

Roxy Palace is committed to helping players stay in control. We offer deposit limits, session reminders, time-outs, and self-exclusion options alongside clear information about how those tools work. When extra help is needed, we point players to specialist organizations, and we partner with recognized support services that provide counseling and practical assistance for those who ask for it.

The People Making It Happen

Our team blends product designers, compliance experts, customer-care professionals, and longtime game veterans. Many of us started in land-based operations and migrated online with the same attention to detail — from rigorous payout testing to rapid-player support during busy periods. That mix of hands-on gaming experience and digital expertise keeps Roxy Palace responsive, practical, and focused on steady improvement.

Recognition That Reflects Our Focus

Over the years we’ve been acknowledged in industry circles for areas including customer support and platform reliability. We don’t chase awards for their own sake; we use external feedback and benchmarking to drive concrete improvements that matter to players.

Promotions, Welcome Offers, and Why Timing Matters

To welcome new players we maintain competitive sign-up offers. Current examples include a 100% match up to £350 on your first two deposits and a special UK-only package: 100% up to £100 plus 50 Free Spins with a minimum deposit of £10 (terms apply). These promotions are periodically updated and sometimes available for a limited time — check our Promotions page to see the latest offers and full wagering conditions.

Help Is Close — Contact and Support

If you need assistance with an account, a payment, or questions about responsible play, our support hub is ready to help. For fast answers and account management tools visit our Support center.

Roxy Palace aims to be a reliable place to play: clear rules, robust security, attentive people, and a game library powered by proven software. Join the community and experience a platform built to protect your interests while delivering the kind of gameplay that keeps you coming back.