Contact Us

If you need help or have a question, Roxy Palace Casino support is here for players and visitors. Whether it is something account-related, a payment query, or you are having trouble using the site, the best option is to reach out through one of the contact methods below.

How to reach us

Support channels can vary by availability, but the goal is the same: to get you to the right team with the right details. If your question is straightforward, chat can be the easiest route when it is available. If you need to share documents or keep a written record, email is usually the better choice.

Email support

Email is a solid option for general questions, account assistance, verification or document follow-ups, and anything you would prefer to explain in writing. You can contact the team at support@roxypalace.com.

Phone support

If you would like to talk through an issue, phone support may be available. You can reach us at 1-770-261-0098.

Live chat

Live chat can be convenient for basic questions and real-time guidance, especially if you need help navigating the site or checking what to do next. If chat is not available at the time you visit, email is a good alternative.

Contact form

If you prefer not to use your email app, an online contact form may be available on the site. It is a simple way to send a message to support and keep everything in one place.

What to include so support can help faster

To avoid back-and-forth, it helps to share a few details in your first message: your name, your registered email address or username, and a brief description of what is happening. If your request is about a deposit or withdrawal, include any relevant transaction details you can safely provide.

We are here when you need a hand

If something does not look right, you have a question, or you just want clarification before you proceed, contact Roxy Palace Casino using the option that fits your situation best.